Returns & Refund Policy

You may return your PestFlap product within 14 days of delivery. To qualify, the item must be unused and returned in its original packaging, with all parts and documentation included.

This policy applies to standard retail orders. Bulk, trade, and pallet orders are subject to separate terms agreed at the time of order. Contact us at support@pestflap.com for details.

If your PestFlap product arrives faulty, damaged, or defective, contact us at support@pestflap.com within 14 days of delivery with your order number, a description of the fault, and photos where possible.

• We will cover the cost of return shipping for confirmed faulty or defective items.
• You will receive a full refund or replacement, at your choice, once the item has been received and inspected.

Faults arising from incorrect installation, use outside the stated pipe size, or normal wear and tear are not treated as manufacturing defects for the purposes of this policy, see our Warranty page for details.

If you simply change your mind, you may still return your unused item within 14 days of delivery, provided it meets the condition requirements below:

• Return shipping costs are the customer's responsibility for change-of-mind returns.
• We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.

1. Email support@pestflap.com with your order number and the reason for return.
2. We will confirm your return is eligible and provide a return address.
3. Pack the item securely in its original packaging and send it back to us.
4. Once received and inspected, we will process your refund or replacement.

Approved refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the returned item. No restocking fee applies to eligible returns.

Original shipping charges are non-refundable, except where the return is due to a fault or error on our part.

Items that have been installed, used, or that are missing original packaging or parts cannot be accepted for a change-of-mind return, and may be refused or subject to a reduced refund.

If you have any questions about a return, refund, or a specific order, contact us at:

• PestFlap / Drainbo Ireland Limited
• Clonlough, Mitchelstown, Co. Cork, Ireland
• Email: support@pestflap.com